Delivery Information

Christmas delivery cut off dates for UK orders

To avoid disappointment this year make sure you get your orders in by the below dates:

  • Standard delivery - order by midday on Thursday December 19th
  • Next day delivery - order by midday on Friday December 20th

General deliveries to the UK

Standard Delivery. 5-7 working days

  • £1.50 for orders under £7.50, 5-7 working day 2nd class Royal Mail
  • £3.95 for order under £30, 5-7 working day tracked delivery service
  • FREE for orders over £30, 5-7 working day tracked delivery service
  • FREE delivery on all subscription orders
  • £6.50 next day delivery, order before 12 noon*

Customers in the highlands and islands, Jersey, Guernsey and Northern Ireland may experience a slightly longer delivery time frame due to their location.

Tracking numbers will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. Please note, we cannot guarantee a same day re-delivery if the first delivery attempt fails because no one is at home.

*Place your order before 12 noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12 noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12 noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday. 

 Delivery to EU countries

Standard Delivery - £24.50 (includes all duties & taxes)
Delivery times vary, but parcels are normally delivered within 7-10 working days. Locations off mainland Spain and Italy will be calculated separately at the checkout.

Since Brexit we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched which will contain a tracking link.

Please email customer service at customerservice@carolinegardner.com for any query you might have.

Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.

Delivery to the rest of the world

International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address. 

Delivery times vary but parcels are normally delivered within 7-21 working days. 

You will receive an email confirming when your order has been dispatched, which will contain a tracking link.

International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.