Gift Card, Gift Card

Gift Card

GFT010

Regular price£10.00
/
VAT included.
Title

Shopping for someone else but not sure exactly what they will love most?
Give them the gift of choice with a Caroline Gardner gift card.

Gift cards are physical cards that can be redeemed online or in our store. They will be sent to the billing address given at checkout, for you to pass on to your recipient on any occasion. An email with the redemption code you need to write on your gift card gift card will also be sent to you, which you can forward to your recipient instead if you wish!

To redeem your gift card, enter the code you will receive via email at checkout.

T&C's apply: gift card is not eligible for any discounting

General deliveries to the UK

Standard Delivery. 3-5 working days (please bear with us during the busy sale as we work our hardest to pick, pack and dispatch your orders as quickly as we can). 

  • £1.50 for orders under £7.50, 3-5 working day, 2nd class Royal Mail
  • £3.50 for order under £30, 3-5 working day tracked delivery service
  • FREE for orders over £30, 3-5 working day tracked delivery service
  • FREE delivery on all subscription orders
  • £6.50 next day delivery, order before 12noon (not available during sale periods)

Customers in the highlands and islands, Jersey, Guernsey and Northern Ireland may experience a slightly longer delivery time frame due to their location.

Tracking numbers will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. Please note, we cannot guarantee a same day re-delivery if the first delivery attempt fails because no one is at home.

*Place your order before 12 noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12 noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12 noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday

  

Delivery to EU countries

Standard Delivery - £24.50 (includes all duties & taxes)
Delivery times vary, but parcels are normally delivered within 7-10 working days. Locations off mainland Spain and Italy will be calculated separately at the checkout.

Since Brexit we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched which will contain a tracking link.

Please email customer service at customerservice@carolinegardner.com for any query you might have.

Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.

Delivery to the rest of the world

International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address. 

Delivery times vary but parcels are normally delivered within 7-21 working days. 

You will receive an email confirming when your order has been dispatched, which will contain a tracking link.

International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.

Returns Policy

If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. UK orders can be returned for free via the Royal Mail Tracked Returns Portal, or in person to our store.

Returning an item by post (UK orders)

Download a label from http://www.royalmail.com/track-my-return/create/5515

To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items. 

  • Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.

Returning items in store

  • Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
  • For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.

    When to expect your refund

    Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.

    Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.

    Items that cannot be returned

    We do not offer refunds on:

    • Face masks, face mask pouches, stay safe kits
    • Personalised items
    • Single sheets of wrapping paper
    • Pierced jewellery
    • Items without tags intact, used, worn or not in a saleable condition.
    • Items without proof of purchase – packing slip or confirmation email.
    • Caroline Gardner items bought from other retailers.

    Exchanges

    Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.

    Cancelling your order

    You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.

    Amending an order

    We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)

    Faulty or damaged items

    If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item. 

    If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.

     

    Returns from the EU

    From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135. We do not offer free returns on EU orders. 

     

    International returns

    Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information. We do not offer free returns on international orders. 

     

      Trade customers 
      If you are a trade customers please contact...
      Or call our sales team on +44 (0)20 8288 9696

       

      Add two lower-case initials to be lovingly hand printed to your favourite products and make your gift thoughtful and unique!

      Discover our range of personalised products:

      Initials will be hand printed onto your item in the colour of your choosing. The positioning of the initials may vary according to the item shape and print. 

      Please allow 3-4 WORKING DAYS for items to be personalised before postage. 

      Next day postage is not available with personalised items. 

      Please see our T&Cs page for more information.

      Customer Reviews

      Based on 2 reviews
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      A
      Austin W.
      Always a pleasure!

      One of my favourites shops for buying cards and presents for my many female friends 😊

      M
      M.Y.
      Good product

      Really nice to be able to have gift cards to spend online and in store. Would be good in the future to be able to get the e-gift card sent directly to the recipient rather than forwarding it.

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