Once you have signed up for an account you will earn 1 heart for every £1 you spend with us. These will be automatically applied to your account and can be viewed at any time.

Use the yellow Rewards launcher in the bottom right of the website and share our Facebook page with a friend, or follow us on Instagram, and earn 20 points.

There is no limit to the amount of points you can earn. So go forth and start collecting!

Log into your account then click on the yellow rewards launcher in the bottom right corner of the website, then click 'ways to redeem', then 'redeem', and select the number of hearts you want to convert to savings. This will create a unique voucher code that you can enter at the checkout.

You can only redeem one voucher per order, but there is no limit on the value of the voucher you can create with your hearts.

Not directly. Please convert your hearts into a voucher that can then be used at the checkout, and please remember you can only use one voucher per order.

No. Vouchers created from hearts can only be redeemed against the value of product(s) in your basket and not delivery charges.

Simply log in to your online account then open the rewards launcher by clicking the yellow rewards button in the bottom right of the website. Any hearts you have will show at the top.

Log in to your online account and open the rewards launcher with the yellow button in the bottom right of the website. Scroll down to the 'refer your friends' section and select how you want to share. You can share directly via Facebook, X, or email, or copy the link and share however you like.

Once your friend receives the link they can click it, then re-enter their email in the pop up, then their discount code will be emailed to them* and they can enter this at checkout to redeem.

*Discount codes can only be created for new account holders and are subject to a £25 minimum spend. You will receive your referral code once your friend has used their code to make a purchase.

If you are having issues with your account, or need any help with your order, then please contact our customer services team on customerservices@carolinegardner.com