delivery

Deliveries to the UK

Standard Delivery (3-5 working days)

  • £1.50 for orders below £7.50, 2nd class Royal Mail
  • £2.50 for order under £10, 2nd class Royal Mail tracked delivery service
  • FREE for orders over £10 (limited time only), 2nd class Royal Mail tracked delivery service
  • FREE delivery on all subscription orders

We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.

Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.

 

Next Day Delivery* - £6.50

DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).


*Place your order before 12 noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12 noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12 noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday. 

Tracking numbers will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. Please note, we cannot guarantee a same day re-delivery if the first delivery attempt fails because no one is at home.

Delivery to Jersey, Guernsey

Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.

 

Delivery to EU countries

Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days. Locations off mainland Spain and Italy will be calculated separately at the checkout.

Tracked service

Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.

EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. 

Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes. 

Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.

Delivery to the rest of the world

International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address. 

Delivery times vary but parcels are normally delivered within 7-21 days. 

You will receive an email confirming when your order has been dispatched, which will contain a tracking link.

International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.