SS22 Collection
portobello road
Inspired by the pretty pastel houses on Portobello Road, our new collection features accessories and stationery in a fun and joyful colour palette.
Multi Outline Hearts Spiral Notebook
SPI105
RRP $22.00
VAT included.
This classic multi outline hearts design, large spiral notebook is perfect for serious note-taking capacity! Its lined pages and durable hardback structure is ideal for organising, planning and make to-do lists!
- Multi outline hearts design
- 200 lined pages
- Spiral spine and hardback covers
- H281x W221 x D18mm
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
Coral Hand Gel Holder
HGH105
RRP $17.00
VAT included.
Our new hand gel holders are a must have accessory this season! The hand sanitiser within the pouch is easily accessible, and can be used and removed without any issues. The pouch can be attached to a lanyard, keys, bag or a purse, so it is with you at all times!
- Measurements: H11 x W7 x D3 cm
- Spot print lining
- Rose gold hardware
- 'O' ring clasp fasten
- Popper closure
- Comes with a small bottle (gel can be decanted into from a large bottle)
- Fits a small standard anti-bacterial gel
Please note Next Day Delivery is NOT available for personalised items. Select Standard Delivery at checkout if your order includes a personalised item.
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
Blue Cord Heart Keyring
KEY016
RRP $11.00
VAT included.
Never loose your keys again with this eye-catching blue cord padded heart keyring.
- H 145 x W 75mm
- Blue corduroy
- Rose gold hardware
- Tan leather-look tag
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
Multi Outline Hearts Small Card Purse
CCP111
RRP $21.00
VAT included.
A handy size card holder purse with a lovely hearts print and gold card slots. This card holder purse features many pockets for all your essentials, from loose change to cards, to be kept compact.
- Measurements: H 100 x W 180 x D 90mm
- Printed vegan leather
- Coin pocket with popper closure
- Stripe print wipe-clean lining
- 3 card slots
- Silver metal zip closure
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
Gold/Glass Magazine File
GMF100
RRP $39.00
VAT included.
Why not jazz up your home office set up? This gold framed glass magazine file has a pale pink base and a striking silhouette, fit to hold magazines, documents, notebooks and stationery.
- Measurements: H 305 x W 256 x D 94mm
- Glass and gold metal material
- Wipe clean with a duster
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
SS22 Collection
kew
Playful florals and pastel colours to take you on a stroll through the beautiful Kew on a bright sunny day. Pale pink, peach and pale blue are combined with bright pops of red and yellow. .
Yellow Slogan Hardback Notebook
SCD101
RRP $19.00
VAT included.
This large hardback ruled notebook is perfect to keep all your important notes in one place! It has a beautiful yellow hardcover, paired with a motivational slogan in rose gold.
- Measurements: H 200 x 145 x 17mm
- Hardback notebook with a matte effect cover
- Front cover text says 'be the sunshine'
- 200 lined pages
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
Peach Heart Keyring
KEY015
RRP $11.00
VAT included.
Never loose your keys again with this eye-catching peach pink padded heart keyring.
- H 145 x W 75mm
- Vegan pebble leather
- Rose gold hardware
- Tan leather-look tag
Please note Next Day Delivery is NOT available for personalised items. Select Standard Delivery at checkout if your order includes a personalised item.
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
Fleur Happy Birthday Card
FLR011
RRP $5.00
VAT included.
Stunning soft florals with delicate gold foil finishing make up our new Fleur range, paired with a recycled kraft brown envelope. This card has been printed on board using a low chlorine pulp from sustainable forests and can be recycled.
- Card dimensions: H 14.8 x W 10.5 cm
- Envelope dimensions: H 16.1 x W 11.5 cm
- Blank inside for your personal message
- This card is supplied with a kraft brown envelope
- This is a UK standard letter postage size
- Made in England
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
Fleur Eco Bamboo Coffee Cup
COF110
RRP $16.00
VAT included.
Our bamboo coffee cup is reusable, just what you need to swap a disposable single use cup for an eco-friendly alternative that will help you contribute to a small progress for the environment. Made from a blend of bamboo, corn, and wood fibres, along with a minimal amount of melamine which is needed as a binder, this cup features our foral design with screw-on lid and heat resistant band to brighten up those dull mornings with this colourful reusable cup.
- Dimensions: H 14 x W 85 cm
- Capacity: 14 fl oz / 400ml
- Composition: 50% bamboo fibre, 25% corn fibre, 5% wood fibre, 25% melamine resin (lid stopper and band: 100% silicone)
- Wash before first use. Handwash only. Do not use harsh or abrasive scourers or cleaners.
- Not dishwasher safe. Not Microwave safe.
- Keep upright during use.
- Please note this product can break if dropped.
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
Yellow Heart Keyring
KEY011
RRP $11.00
VAT included.
Never loose your keys again with this eye-catching yellow padded heart keyring.
- H 145 x W 75mm
- Vegan pebble leather
- Rose gold hardware
- Tan leather-look tag
Please note Next Day Delivery is NOT available for personalised items. Select Standard Delivery at checkout if your order includes a personalised item.
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
ss22 COLLECTION
wimbledon
A strawberry inspired new collection to bright up your Spring & Summer! Bright red is paired with darker hues of green and ints of pale pink for bold and un stationery, travel & home accessories and gifts.
Strawberry Heart A5 Notebook
AFN115
RRP $17.00
VAT included.
This A5 notebook is a stationery staple made pretty in perfect Caroline Gardner style. It has a white background covered in a lovely strawberry print. The yellow elastic will ensure a safe closure. This soft notebook has all the lovely details that make note-taking a pleasure every time!
- Measurements: H 210 x W 148 x D 10mm
- Soft cover
- Ruled pages
- 2 page marker ribbons
- Yellow elastic closure
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
Outline Hearts Zip Top Purse
EVP108
RRP $24.00
VAT included.
This zip top purse has a heart print lining and a black outline heart exterior pattern. The zip top purse features a silver expanding gusset and an internal open pocket for cards. It's perfectly slimline for inside any handbag.
- Dimensions: H 100 x W 180 x D 15mm
- Vegan heart print leather
- Silver gusset and rose gold zip
- Red and pink heart print lining
- Internal open pocket
Please note Next Day Delivery is NOT available for personalised items. Select Standard Delivery at checkout if your order includes a personalised item.
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
Red/Pink Mini Hearts Large Hardback Notebook
CDB107
RRP $24.00
VAT included.
We have brought back our popular larger case bound notebook. This pink and red mini hearts print notebook features ruled white paper and an inner pocket to keep hold of any lose notes. The perfect meeting or school book.
- Hardback metallic leather-look notebook
- Dimensions: H 25.5 x W 17.5 x 2 cm
- Ribbon bookmark
- Ruled pages
- Inside front pocket
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
Have The Best Day Strawberry Birthday Card
PNK007
RRP $5.00
VAT included.
The Pen and Ink range features black and white hand drawn designs that are simple yet perfect for each and every occasion with gold foil and embossing detail.
- Card dimensions: H 13.5 x W 12.5 cm
- Envelope dimensions: H 13.5 x W 14.5 cm
- Blank inside for your personal message
- This card is supplied with a coral envelope
- This is a UK standard letter postage size
- Made in England
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
Heart Sunglasses Keyring
NOV111
RRP $16.00
VAT included.
Shaped like a pair of heart sunglasses, this cute keyring is the ticket to bring life to your keys. What's more, it could also be worn as a bag charm, to add fun detail to any handbag.
- Measurements: H 80 x W 60 x D 7 mm
- Vegan leather feel
- Silver hardware
- Tan branded tag
Delivery to the UK
Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
- Royal Mail Second Class (non-tracked service)
*£1.50 for up to two cards
We aim to pick, pack and dispatch orders within 1 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.
Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.
Next Day Delivery* - £6.50
DHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays).
*Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
Delivery to Jersey, Guernsey
Standard Delivery - £14.50 or FREE for all orders over £100
Delivery times vary, but parcels are normally delivered within 7-10 days.
Delivery to EU countries
Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.
Standard Delivery - £18.50
Delivery times vary, but parcels are normally delivered within 7-10 days.
- Tracked service
Due to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.
Please email customer service at customerservice@carolinegardner.com for any query you might have regarding duties and import taxes.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.
Delivery times vary but parcels are normally delivered within 7-21 days.
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Download a returns form here
Returns Policy
If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store.
Returning an item by post
Download a label from http://www.royalmail.com/track-my-return/create/5515
To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items.
- Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
Returning items in store
- Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.
- For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
When to expect your refund
Returned items will be refunded within 10 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank's processing time.
Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
Items that cannot be returned
We do not offer refunds on:
- Face masks, face mask pouches, stay safe kits
- Personalised items
- Single sheets of wrapping paper
- Pierced jewellery
- Items without tags intact, used, worn or not in a saleable condition.
- Items without proof of purchase – packing slip or confirmation email.
- Caroline Gardner items bought from other retailers.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
Cancelling your order
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 17:30)
Faulty or damaged items
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward.
Returns from the EU
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Trade customers
If you are a trade customers please contact...
Or call our sales team on +44 (0)20 8288 9696
Add up to two lower-case initials and make your gift thoughtful and unique!
Items suitable for personalisation are vegan leather accessories and cotton coated notebooks as they take the paint well.
SEE ALL ITEMS SUITABLE FOR PERSONALISATION:
The initials will be painted onto your item using special leather paint, in a combination of vibrant hues selected for the product at hand. The positioning of the initials may vary according to the item shape and print.
The style of the initials can be seen in the pictures below, but they may vary slightly due to their hand-painted nature.
Please allow 3-4 WORKING DAYS for items to be personalised before postage.
